Ever order chocolate, but decide you’re more vanilla? Change is normal - even if you make decisions and stick to them, life gets in the way. Introducing our brand new, No Strings Guarantee. It means you never need to worry if you change your mind or circumstances happen outside of your control. There are two parts to this guarantee.
You’ve got an upcoming trip booked, but something gets in the way? No problem, we’ll roll over your deposit and keep it safe so you can re-book a trip with us anytime, even in 2 years (so long as you’re still under 40) when you’re ready to apply it.
We’ll waive the amendment fee when you change your details. So if you need to move your dates or update your name after your spontaneous Vegas wedding, there are no extra fees to do so.
If you cancel your trip more than 42 days before the departure date you may request in writing at the time of cancellation that we provide you with a rolling deposit voucher for use against a future trip. The value and currency of the rolling deposit will be the value and currency of the original deposit paid. The rolling deposit cannot be redeemed by re-booking the same trip for the same departure date originally booked. The voucher must be redeemed within two years from the date of first cancellation. The rolling deposit can be transferred to a friend but cannot be transferred a second time. The passenger must be between 18 to 39 years old to travel. Only one voucher per person per trip is permitted. If redeeming against a trip with a higher deposit the balance will be payable at the time of booking. Rolling deposits cannot be redeemed or refunded for cash. If you cancel your trip within 42 days or less of the departure date you will forfeit your deposit and you will need to pay our applicable cancellation fee. Rolling deposit vouchers are not available for cancellations within 42 days of the departure date.
Make a Change:
Any change that needs to be made to a booking outside of 6 weeks (42 days) prior to departure can be done so free of charge. Changes such as name change, date change or trip change. Once inside 6 weeks normal cancellation fees will apply.
We're also involved in many travel organisations and schemes, several of which have stringent membership criteria requiring firms to demonstrate a sound financial position in order to join. Topdeck are proud members of the following:
In particular, and in the UK & Europe, being a member of ABTA offers you financial protection.
We'd love for you to join us on a Topdeck trip. Explore. Enjoy. Share the experience with Topdeck!