Topdeck
In need of answers?

Do you have a burning question about your upcoming Topdeck trip? Or just want to know a bit more about how we operate? Most people have heaps of questions before their trip begins.

No query is too big or too small, but to save time we have set up a list of the most frequently asked questions to help you on your way. Just select the region in which you are travelling and follow the link.

If you don't get the answer you're looking for then you can always e-mail us and we'll get back to you as soon as possible.

EUROPE FAQ
  • Where will my trip depart from in London?

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  • My trip doesn't start in London. Where will I join my group?

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  • What time is check-in?

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  • What time do we get back to London?

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  • How can I make a payment?

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  • What does my trip include?

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  • What is NOT included?

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  • How many other people will be on the trip?

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  • What sort of people will be on the trip?

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  • Is it a problem if I travel on my own?

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  • What visas will I need?

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  • Do I need travel insurance?

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  • How do the Hotel trips work?

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  • How do Hostel Plus trips work?

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  • I'm doing a Hostel Plus trip with my partner – will we will be able to share?

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  • How do Camping trips work?

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  • How do Explorer trips work?

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  • Do I need a sleeping bag?

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  • What will I need to bring with me?

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  • How much luggage am I allowed to bring?

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  • What about spending money?

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  • Do I need to change money before I leave?

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  • What if I am a smoker?

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  • How does the food fund work?

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  • Can I drink tap water in Europe?

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  • What if I am on a special diet?

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  • Will I be contactable on my trip?

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  • How much time will I spend on the coach?

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  • My trip doesn't start in London. Where will I join my group?

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  • How can I keep up to date?

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  • Is there free Wi-Fi on Europe trips?

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  • What is a Rolling Deposit?

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AUSTRALIA & NEW ZEALAND FAQ
  • Where will my trip depart from?

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  • How can I make a payment?

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  • What does my trip include?

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  • What's not included?

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  • How many people will be on the trip?

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  • Is it a problem if I travel on my own?

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  • Are there room supplements available?

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  • What visas will I need?

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  • Do I need Travel Insurance?

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  • What will I need to bring with me?

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  • How much luggage am I allowed?

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  • How much spending money will I need?

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  • What if I am a smoker?

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  • What if I am on a special diet?

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  • Do I need to advise if I have a medical condition?

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  • Will I be contactable while I am on my trip?

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  • When will I get final documentation for my trip?

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  • How much time will I spend on the coach?

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  • What happens if I need to cancel my booking?

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  • Are there any credit card charge fees if I pay by credit card?

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  • How can I keep up to date?

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  • What is a Rolling Deposit?

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EGYPT & MIDDLE EAST FAQ
  • How can I make a payment?

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  • How many people will be in my group?

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  • Is it a problem if I travel on my own?

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  • Do I need travel insurance?

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  • What is included with my trip?

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  • Are entrance fees included?

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  • What type of accommodation will I stay in?

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  • How do I get to my destination?

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  • Can I extend my stay?

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  • Can I learn to dive?

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  • What kind of transportation does Topdeck use?

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  • In what currency should I bring money?

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  • What is a Rolling Deposit?

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NORTH AMERICA FAQ
  • Where will my trip depart from?

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  • What times will be my trip depart?

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  • How can I make a payment?

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  • What does my trip include?

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  • How can I keep up to date?

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  • What's NOT included?

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  • How many other people will be on the trip?

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  • What sort of people will be on the trip?

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  • Is it a problem if I travel on my own?

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  • What standard is the accommodation?

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  • Are the accommodations centrally-located?

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  • Where will we stop on drive days?

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  • What are the breakfasts like?

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  • What visas will I need?

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  • Do I need travel insurance?

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  • What do I need to bring with me?

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  • What about spending money?

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  • Are there any optional activities?

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  • Do I need to tip?

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  • What is the drinking age?

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  • How can I keep up to date?

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  • What is a Rolling Deposit?

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AFRICA FAQ
  • How can I make a payment?

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  • How do I get to my departure point?

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  • What is the Adventure Pass?

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  • What is the Gorilla & Chimp Excursion permit?

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  • Do Topdeck operate the safaris themselves?

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  • Are Topeck's safaris run responsibly?

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  • What's included in the trip price?

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  • What's not included?

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  • Do I need travel insurance?

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  • What is the Visa situation?

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  • What's the transport like?

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  • What's the accommodation like?

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  • How about the food?

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  • How many people will be on my trip?

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  • How old will the people on my trip be?

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  • Can I extend my stay?

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  • What clothes should I take?

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  • Do I need much cash?

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  • What is a Rolling Deposit?

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ASIA FAQ
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  • Where will my trip depart from?

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  • Passports and Visas

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  • What time will my trip start?

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  • What does my trip include?

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  • What is NOT included?

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  • How many other people will be on the trip?

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  • Is it a problem if I travel on my own?

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  • Who else will be on my trip?

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  • Vaccinations

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  • What standard is the accommodation?

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  • What visas will I need?

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  • Do I need travel insurance?

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  • What will I need to bring with me?

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  • How much luggage am I allowed to bring?

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  • Will I need any special clothing?

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  • What about spending money?

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  • What currencies will I need?

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  • Do I need to change money before I leave?

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  • What if I am on a special diet?

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  • When will I get more information about my trip?

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  • How can I make a payment?

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  • How can I keep up to date?

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  • What is a Rolling Deposit?

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Check out other destinations

EUROPE

MIDDLE EAST

AUSTRALIA & NZ

AFRICA